SMS Communications and Mobile Information Privacy
Behavioral Practice Partners LLC provides medical billing, insurance, and revenue cycle management services for contracted healthcare providers.
SMS Communication Practices
We primarily communicate with patients through secure electronic health record (EHR) messaging and telephone calls. We also respond to SMS text messages voluntarily initiated by patients or authorized individuals seeking assistance with billing, insurance claims, account balances, payment questions, or related administrative matters.
Behavioral Practice Partners does not initiate unsolicited SMS conversations, send mass text messages, or use SMS for advertising, marketing, or promotional purposes.
SMS Consent
Patients initiate SMS conversations by sending a text message to our business telephone number. By initiating a conversation, the sender requests a response regarding the subject of their inquiry.
We limit our SMS responses to the scope of the conversation initiated by the sender and do not treat an initial inquiry as blanket consent for unrelated or future text messaging.
Mobile Information and SMS Consent Privacy
We use mobile telephone numbers and SMS-related information only for authorized communications, account administration, and responding to patient inquiries.
No mobile opt-in information or text messaging consent will be shared with third parties or affiliates for marketing or promotional purposes.
We do not sell, rent, or disclose SMS consent information to third parties or affiliates for their independent marketing purposes.
We may use authorized technology and communications service providers to facilitate messaging, subject to applicable confidentiality, privacy, and security requirements.
Patient Confidentiality
As a medical billing services provider, Behavioral Practice Partners maintains appropriate safeguards for patient information in accordance with applicable privacy laws, including HIPAA where applicable.
Because standard SMS messaging may not provide the same security protections as our secure EHR messaging platform, we may direct patients to a secure communication method when sensitive information must be exchanged.
SMS Opt-Out
Recipients may discontinue SMS communications at any time by replying STOP. For assistance, reply HELP or contact us through our website.
Opting out of SMS does not affect a patient's ability to communicate with their healthcare provider or us through other available channels.
SMS Messaging Terms and Conditions
Program Name: Behavioral Practice Partners – Patient-Initiated Billing Communications
Description: Behavioral Practice Partners responds to patient-initiated text messages concerning medical billing, insurance claims, payments, account balances, and related administrative questions. All responses are individualized and nonmarketing.
Consent: By voluntarily initiating an SMS conversation with Behavioral Practice Partners, you request a response to your inquiry. We do not use this interaction to enroll you in recurring text message campaigns.
Message Frequency: Message frequency varies depending on the nature of the patient's inquiry and the number of responses needed to resolve it.
Message and Data Rates: Message and data rates may apply.
Opt-Out: Reply STOP at any time to discontinue text messaging.
Help: Reply HELP for assistance or visit https://www.behavioralpracticepartners.com/.
Privacy: Mobile opt-in information and SMS consent are not shared with third parties or affiliates for marketing or promotional purposes.
Privacy Policy: https://www.behavioralpracticepartners.com/privacy
